Terms of service

Your account

You need a valid workspace and login credentials to use Locket. You are responsible for keeping your credentials safe and for the activity that happens under your account. Please add teammates as separate users rather than sharing logins.

Acceptable use

Locket is built for legitimate marketing to customers who have consented to receive communications. You agree not to use the platform to:

• Send messages to individuals who have not opted in through you or a compliant partner
• Impersonate other brands, deceive customers, or produce misleading content
• Generate content that is unlawful, discriminatory, or otherwise abusive
• Attempt to reverse-engineer or disrupt the service

Your data

You retain all rights to the customer data you bring into Locket. We process it on your behalf under our privacy policy and Data Processing Addendum, which is available on request. We do not use your customer data to train foundation models.

Our service

We work hard to keep Locket available, accurate, and secure. Sophei's recommendations and generated content are best-effort, you're responsible for reviewing what gets sent to your customers. Automated content moderation is provided, but final approval sits with your team.

AI-generated content

Sophei generates emails, campaigns, storefronts, and landing pages using AI models and your workspace context. You own the outputs generated for you within your workspace, subject to third-party rights (images, product names, etc.) and applicable law. You agree to review AI-generated content before sending it, and to comply with anti-spam and marketing consent laws in every jurisdiction where you send.

Billing

Paid plans are billed monthly in USD. Each paid plan includes a monthly AI credit allowance. Unused paid credits roll into the next billing cycle up to 50% of that plan's monthly allowance; free-plan credits do not roll over. Usage above the available allowance and rolled-over balance is billed at $0.10 per additional credit. Refunds are handled case-by-case: reach out and we'll do the right thing.

Cancellation and termination

You can cancel a paid subscription at any time from settings. Cancellation takes effect at the end of the current billing period: paid access and remaining credits continue until then, after which the workspace moves to the Free tier and remains available subject to Free-tier limits. You can undo a scheduled cancellation before it takes effect.

Account suspension or termination is separate from paid-plan cancellation. We may suspend or terminate an account if the acceptable use section is violated or if payment is significantly overdue. If we terminate the account, you'll have 30 days to export your data before it is deleted.

Warranty disclaimer

Locket is provided "as is" without warranties of any kind, express or implied, except as required by law. That said, we take quality seriously: if something breaks, tell us and we'll fix it.

Limitation of liability

To the fullest extent permitted by law, our aggregate liability for any claim relating to Locket is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.

Changes to these terms

We will notify workspace owners by email at least 14 days before any material change takes effect. Continued use of Locket after the effective date constitutes acceptance of the updated terms.

Contact

Questions about these terms? Email legal@locketailabs.com.